Call Us +1 (231) 9304475 | +972 (54) 4733143

Welcome to Israel Defense Store

Customer Service

Shipping & Delivery
We use the Israeli Post Office as our shipping company.
There are 2 shipping options:
Registered Mail: Usually takes between 14-24 business days to arrive, track able in most countries and requires signing to release the package in most countries.
EMS: Usually takes between 3-7 business days to arrive, fully track able and delivered by hand.
We visit the post office daily.
You can track your packages HERE.
Privacy & Security
Please view our Privacy Policy
Returns & Replacements
We accept returns of items for any reason, you have the right to change your mind.
If you want to return the item for the following reasons: Changed mind, Size and such:
You must contact us up to 14 days since item was received.
You must provide a picture of the item you want to return and it must be approved by a store represenative.
Item must be in the same condition as it was when package was opened, items that were used or worn cannot be returned.
Shipping charges back are paid by the buyer, refund will be when the package arrives minus the shipping charges that were paid initially.
If item was sent back for a replacment, the new item will be sent back upon delivery of the returned item. 
In case of defective items, wrong items and such:
You must contact us within 5 days since item was received.
You must provide a picture of the item with an explenation of the problem.
Shipping charges back will be paid by us, once the package is received in Israel we will mail you the amount it states on the package.
Item will be sent back upon delivery of returned item.
Ordering
Please be advised, a RONI system cannot be shipped to the US.
Payment, Pricing & Promotions
We accept PayPal and all major Credit Cards, which are processed VIA PayPal.
On select items PayPal cannot be used, we then use a normal Credit Card charge.
Any promotion is only valid for ONE use unless said otherwise.
Viewing Orders
You can log into your account and view your order and any updates.
Updating Account Information
You can log into your account and update any information needed.

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